HOW IT WORKS

How an Enquiry With Truetech Care Works

Five steps, no surprises. You will know what the service covers and what it costs before you agree to anything.

1. 1

   You make an enquiry

   Call us on +1 (816) 645-1283, email support.truetech@gmail.com, or request a callback. Describe what happened and, if you have it, the exact wording of the error message.

   Getting in touch costs nothing and does not commit you to anything. Please do not send passwords, passcodes, verification codes, full card numbers, CVVs or banking logins — we never need them.

2. 2

   We review the issue

   We work out what is actually happening: whether it is a device or Wallet setting we can go through with you, or a decision sitting with your bank, card issuer, the merchant or Apple. This is also where we tell you if guidance is not the right answer for your problem.

3. 3

   We explain any fee before you agree

   If there is useful paid work to do, we describe exactly what it covers, what it costs, how the charge is calculated and when payment is due. You hear all of that before any commitment.

   Making an enquiry never authorises a charge on its own, and we do not enrol anyone in a subscription or recurring payment as part of answering a question.

4. 4

   You decide

   Nothing proceeds until you say yes to the service and its price. If you would rather not, that is a perfectly normal end to the conversation and you owe nothing. Our terms set out how fees and cancellation work.

5. 5

   You get guidance, or the right organisation to contact

   Either we work through the device-side steps with you, or we tell you precisely who to contact and what to ask them — the number on the back of your card, the merchant's support line, or Apple's official channels — so you are not passed around.

   We do not contact your bank, issuer, merchant or Apple on your behalf, and we do not pass your details to them.

What to have ready

• The device you are having trouble with.
• The exact error message, word for word if possible.
• Roughly when it started, and whether it happens in stores, online, or both.

That is all. Never share passwords, device passcodes, one-time verification codes, full card numbers, CVVs or banking login details — not with us, and not with anyone who calls claiming to be us. See the issues we cover.